QMS International

0333 344 3646

About Us

Supporting businesses on their journey to ISO Compliance

So far, we’ve helped our clients put in place over 30,000 management systems.

Our consultants take a practical and pragmatic approach to developing management systems so that they work to your benefit. Over the years, this approach has helped us win numerous service awards.

We are now one of the UK’s leading ISO certification bodies and look forward to working with you.

QMS in Numbers

30k+

CERTIFICATES ISSUED

4.9/5

AVERAGE RATING ON FEEFO

50+

EXPERT CONSULTANTS

25+

YEARS IN BUSINESS

Our Mission

Back in 1993, the founders of QMS pioneered a service that combined ISO consultancy and certification in a single, affordable process. 

We believe in a ‘Keep it Simple’ approach which creates clear, straightforward ISO management systems that provide genuine support for businesses.

Since then, we’ve developed our services to help thousands of organisations implement a range of management systems and certifications. We are now one of the UK’s leading ISO certification bodies, having helped our clients put in place over 30,000 management systems.

Our History

QMS Founded

1993

QMS was established in 1993 based on a pioneering methodology which combined consultancy and certification into a single service offering. Until that time, it had been common for consultants and certification bodies to work independently, which was often expensive, and effectively excluded most small and medium sized businesses from implementing a quality management system. QMS changed all of that by introducing a ‘keep it simple’ methodology, operating a consultancy service and separate certification service all under one roof.

Launch of ISO 14001

1999

Up until 1999, QMS International had focused on offering ISO 9001, the Quality Management Standard. As environmental issues started to become a growing concern for businesses, QMS added ISO 14001, the Environmental Management Standard, to their portfolio.

Accreditation with the IAC

2000

QMS International attain formal accreditation to ISO 17021 – Conformity Assessment. We were audited by the IAC (International Accreditation Commission) who confirmed we met the requirements of the Standard with regards to the auditing and certification of Management systems.

Launch of OHSAS 18001

2003

Due to increasing client demand, QMS add OHSAS 18001 to the list of certifications we provided

Launch of ISO 27001

2008

With information security and data protection becoming increasingly common concerns, QMS launch ISO 27001.

Arch of Europe Award

2011

QMS received the Arch of Europe award during the International Quality Convention in Frankfurt, on 26th and 27th June 2011.


The Arch of Europe Award was established by BID in 1986, it is one of the world’s most prestigious awards recognising the quality and excellence of companies. It is awarded to companies that invest a great effort in improving their products and services, emphasising the management of leadership as the main factor for achieving this.

Green Apple Award

2011

QMS was awarded the Green Apple Award for Environmental Best Practice, presented in the House of Commons on Monday November 14th 2011 with other winners including Jaguar, VW, Fiat, Nissan as well as NHS Hospitals, Local Authorities.

The Green Apple Awards aim to "recognise, reward and promote environmental best practice around the world." The awards are hosted by the Green Organisation, an independent, non-political, non-activist, non-profit environment group which is funded by memberships and sponsorship.

20,000th Certificate issued

2012

On Wednesday 15th August QMS International plc announced its 20,000th certification, only a short time after reaching 19,000 earlier that year.

The 20,000th certificate was presented by Steve Dean from QMS to Nira Fulton and Rachel Lindner of Lexington Catering Limited after they achieved the ISO 14001 Standard for environmental management.

Launchpad introduced

2013

QMS Introduce Launchpad, providing our clients with a range of useful tools and templates to help them with the ongoing management of their ISO Management System.

This online platform allowed clients to host their Manuals, Certificates and Contracts, as well as access a library of badges, templates, tutorial videos and more.
QMS are presented with the Platinum World Commitment award

Platinum World Commitment Award

2014

On 25th October 2014, accompanied by recognised Business leaders from 26 countries, Jonathan Chapman CEO of QMS International, attended the BID (Business, Initiative, Directions) awards at the Hyatt Regency in Paris, France.

QMS received a Platinum World Commitment Award in recognition for their commitment to Quality, Leadership, Technology and Innovation.

Accreditation with ASCB

2015

QMS becomes accredited and audited to ISO 17021 : 2015 by the ASCB (Accreditation Services for Certification Bodies) - a most respected, UK based, accreditation organisation.

To date ASCB has accredited over 90 Certification Bodies and registered over 3500 Assessors, Auditors and quality related personnel achievements.

Focused on being technically outstanding while delivering a swift path through to compliance, ASCB work in accordance with the requirements of the ISO Standards, free of government and political interference.

Bought by Citation

2015

QMS International were acquired by Citation, the health and safety, employment law and HR service experts.

Citation’s acquisition of QMS International was the next natural step for QMS, and enabled both companies to improve their service offering to their clients.

Gold Trusted Merchant 2015

2015

QMS International was presented with the Feefo Gold Trusted Merchant Award.

Created by Feefo, the award is given to businesses collecting genuine customer ratings and reviews and recognises those businesses for delivering exceptional experiences.

Gold Trusted Service 2017

2017

In May 2017, QMS International Limited was presented with the Feefo Gold Service Award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.

Created by Feefo, Trusted Service is awarded to businesses that use Feefo (a third party) to collect genuine customer ratings and reviews. A true badge of honour, this accreditation remains unique because it is based purely on the interactions that take place between Feefo and QMS’ verified customers.

Gold Trusted Service 2018

2018

For the second year in a row, QMS has earned the Feefo Gold Trusted Service award for providing a high quality service to customers. Only the highest rated companies, as voted for by their customers, can earn this reward.

Feefo is a Google recognised, third party who collect feedback and service ratings from verified QMS International customers. They run the Trusted Service Awards annually, presenting the best performing companies who have received an average review score greater than 4.0/5.0.

One to Watch 2018

2018

Thanks to the commitment and dedication of our team, QMS has made it onto the Best Companies Ones to Watch list.

Best Companies perform employee surveys on behalf of organisations across the UK, asking questions based around engagement within a business. Best Companies collates the answers and anonymises the information to help protect employee confidentiality - increasing the likelihood of the employees providing honest, valuable feedback. This subsequently helps the organisation to gain a better understanding of the employee experience and improve performance.

Gold Trusted Service 2019

2019

2019 sees the third year in a row that QMS has earned the Feefo Gold Trusted Service award. The award is given for providing a high quality service to customers and only the highest rated companies, as voted for by their customers, can earn this reward.

Created by Feefo, the annual Trusted Service Awards is presented to the best performing companies and the coveted gold award is only given to companies with an average score of at least 4.5.

One to Watch 2019

2019

For a second year in a row, QMS has made it onto the Best Companies Ones to Watch list. This has been achieved by maintaining ‘good’ levels of engagement, whilst increasing the BCI (Best Companies Index) score.

Best Companies carry out employee surveys on behalf of organisations such as QMS, asking questions based around staff engagement. Best Companies collates the answers, helping to protect employee confidentiality and increase the likelihood of honest, valuable feedback. By asking for feedback in this way, organisations gain a better understanding of the employee experience and can improve their performance.

QMS Connect launched

2019

QMS launches QMS Connect, an online ISO Management System Platform. 

This cloud-based solution allows clients to implement, manage and stay compliant with ISO Standards from anywhere, 24 hours a day.

1993

QMS Founded

1999

Launch of ISO 14001

2000

Accreditation with the IAC

2003

Launch of OHSAS 18001

2008

Launch of ISO 27001

2011

QMS wins Arch of Europe Award

2011

QMS wins Green Apple Award

2012

20,000th Certificate issued

2013

Launchpad introduced

2014

QMS wins BID award

2015

Accreditation with ASCB

2015

Bought by Citation

2015

QMS wins Feefo award

2017

QMS wins Feefo award

2018

QMS wins Feefo award

2018

QMS wins Best Companies award

2019

QMS wins Feefo award

2019

QMS wins Best Companies award

2019

Launch of QMS Connect

Our Customers

At all stages QMS were very informative and supporting in understanding our requirements.

6

We have always had a very positive experience with QMS and we do feel having the ISO has made a huge difference to our business's success!

6

We have gained new national contracts as well as acceptance from some clients who insisted on their suppliers having ISO certification. Internally, it has definitely given us a good framework to build on and strengthened our processes. We would definitely recommend QMS to other businesses and would like to work with them again on putting more systems in place.

6

We have been using QMS for many years now and regardless of our needs we have always found them to be thorough, helpful and friendly. Their knowledge on the subject of ISO standards is second to none and their advice is always first class. I would have no hesitation in recommending them for all your ISO 9001 and ISO 27001 requirements.

5

From the initial consultation to the Accreditation (ISO 9001:2015), QMS have supported us thoroughly. A very professional group who are both quick to respond and happy to help. The website offers regular updates and a lot of useful tips and examples... A pleasure working with QMS.

5

Our Management Team

Matthew Stacey

Managing Director

Matt joined QMS in 2015 as Financial Director, stepping up to Managing Director in 2018. As MD, Matt takes charge of strategic direction in line with the objectives of Citation, our parent company, and Hg, our owners. He works to boost our profile in the ISO certification world and maintain our own accreditations. 

He also keeps an eye on quality, explores new products and oversees management processes. Finally, he aims to provide an enjoyable and supportive workplace for the whole QMS team. 

Matt prides himself on making QMS into a better business while leading by example and keeping everyone here happy and involved in their work. Outside work he enjoys playing golf, walking his dog, keeping fit and – once all that’s finished – going to the pub. 

Oliver Higenbottam

Finance Director

Olly joined QMS as Financial Controller in 2017, becoming our FD on Matthew Stacey’s promotion to MD. As FD, Olly takes charge of our finance team, with responsibility for financial management reporting and controls for QMS and SMAS. 

He works hard to optimise our finance functions and get the most from new technology to streamline financial reporting. Olly also oversees our HR function, where he aims to improve employee engagement and help all staff to develop. 

He has been a member of the Association of Accounting Technicians (AAT) and is now a member of the Association of Chartered Certified Accountants (ACCA). 

Outside work, he enjoys cricket, cooking, spending time with friends and family and going to the gym

Trevor Payne

Head of Auditing

Trevor has been with QMS for almost 15 years, and takes the lead across the organisation in everything to do with certification and auditing. Trevor has been certified as a Lead Auditor under ISO 9001:2015 by IRCA. 

He led us to accreditation under ISO 17021, the standard for auditing and certifying management systems, and continues to maintain the accreditation today. He also played a key role in creating and launching QMS Connect, our online platform for clients. 

Outside work, Trevor enjoys walking his dog and swimming as far as three miles (5km) every week. For over a decade, he also helped to lead a local charity supporting unaccompanied children seeking asylum in the UK. 

Tonia English

Sales Operations Manager

Tonia joined QMS in 2015. As Sales Operations Manager, she leads our sales, bookings and retention teams, taking charge of our customer experience. She also makes sure we reach our targets and build the right systems and processes to support high-quality customer service. 

Specialising in people management, process re-engineering and systems development, Tonia works consistently to lead her teams and achieve a quality end result. Tonia’s background is in contact centres and operations management in sectors including energy, financial services, IT & telecoms and emergency services. 

She has held several senior roles, driving growth and development through multiple sales and service channels. 

When not at QMS, Tonia enjoys floristry, interior design, shopping and travel. 

Lucie Nash

HR Manager

Lucie joined QMS in 2013. As HR Manager, she has built up our HR function and strategy, and now manages them with the aim of improving employee engagement. She sees her role as to making a positive difference to colleagues’ working lives and creating an environment where people enjoy coming to work. 

Lucie is a Level 5 Associate of the CIPD. Her proudest moments at QMS have been achieving Best Companies ’One to Watch’ accreditation and gaining Insights Discovery Client Practitioner status. 

Outside work, Lucie enjoys spending time with friends and family. 

The QMS Family

QMS International are part of the wider Citation Group and work closely with these companies to provide a wide range of Compliance, Health and Safety and Employment Law services to companies across the UK.

Accreditation and Certification

QMS operates two clearly divided departments as part of its operations: a consultancy department and an independent Certification and Auditing department. All relevant activities of QMS operate to the ISO 17021 : 2015 standard and QMS is accredited by the ASCB, a UK Accreditation Body which is respected for its integrity and impartiality throughout the World.

To date ASCB has accredited over 90 Certification Bodies and registered over 3500 Assessors, Auditors and quality related personnel achievements.

To verify the accreditation of QMS, please view our certificate of accreditation.

Read more about accreditation and how QMS are accredited with ASCB

Interested in a Career? 

QMS currently employs over 100 colleagues who work together towards one shared goal; to deliver a great service that meets the needs of our 8000 customers. A goal that is being achieved according to the average score of 4.9/5.0 (average score for 2018) given by those same customers through Feefo, a third party review site.

For a second year in a row, QMS has made it onto the Best Companies Ones to Watch list. This has been achieved by maintaining ‘good’ levels of engagement, whilst increasing the BCI (Best Companies Index) score.

If you are interested in working with a proven engaging employer with a friendly, committed team – please visit the careers page to view our latest job opportunities.

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