QMS always tries to maximise client satisfaction. However, we recognise that there are occasions on which clients might feel that matters could have been handled better. We have in place a rigorous Complaints and Appeals Procedure which ensures that all complaints and appeals are handled fairly and promptly, the main points of which are outlined below:
Cookies are small text files that are placed on your device to help ensure websites function correctly, as well as to provide information about users.
We have placed cookies on your device to help us improve our website.
To accept these cookies and continue browsing our website please click below.